Telephones and Voicemail

Information on how to use UO telephones and voicemail.

Categories (8)

General Phone Info

Articles that are applicable for telephones and voicemail regardless of platform.
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Teams Calling

Information about the calling features within Microsoft Teams.

If you're having calling or call configuration issues, try signing out then signing back in first before submitting a support ticket.
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Amazon Connect

Articles about the Amazon Connect call center software.
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Cisco IP Phones

Information about the Cisco IP phones used in the utility voice service.
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Voicemail

Information about voicemail functionalities and account settings.
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For Department Telephone Coordinators

Information for department telephone coordinators
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Phone Accessories

Information about headsets, speakerphones, and cables for both IP and digital phones.
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Directory and Operator Info

Articles pertaining to the UO Directory and automated operator service.
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