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Overview
Learn how to clear the application cache in Microsoft Teams.
Select your operating system to proceed:
Considerations
- You won't lose any user data by clearing the cache.
- Restarting Teams after you clear the cache might take longer than usual because the Teams cache files have to be rebuilt.
- For Windows users: This process will reset any user preferences (i.e., dark mode, etc.).
Clear Teams cache in Windows
Method 1: Reset the app
- Type settings in the search box, and then select the Settings app from the results.
- Select Apps > Installed apps, and then type Microsoft Teams in the search box.
- Locate the New Microsoft Teams app from the results, select the More options button (...) on the right, and then select Advanced options.
- In the Reset section, select Reset.
- Restart Teams.
Method 2: Delete the files
- If Teams is still running, right-click the Teams icon on the task bar, and then select Quit.
- Open the Run dialog box by pressing the Windows logo key
+R.
- In the Run dialog box, enter the following path, and then select OK.
%userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
- Delete all files and folders in the directory.
- Restart Teams.
Clear Teams cache in macOS
Follow the steps below:
- If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.
- In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.
- Enter:
rm -r ~/Library/Application\ Support/Microsoft/Teamsand then press Return
- Restart Teams.
Follow the steps below:
- If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.
- In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.
- Enter the following commands and then press Return.
rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams
rm -rf ~/Library/Containers/com.microsoft.teams2
- Restart Teams.
Need Help?
- For more information, consult the Clear the Teams cache article from Microsoft Learn.
- For more guidance on this process, please submit a request to the Microsoft Teams Support service page or select the Request Help button on this page.
- For more information about Microsoft Teams, please consult our Microsoft Teams knowledge base articles.