Summary
This article contains general information about ResNet services, including who it serves, what serves are provided, and what supplies ResNet Services offers for purchase.
Body
Contact Information
If you would like assistance at anytime, please feel free to reach out to ResNet by submitting a ticket, or giving us a call at 541-346-4223.
We are available Monday through Friday from 9:00 a.m. to 5:00 p.m., excluding university-recognized holidays.
Who ResNet Serves
ResNet provides technology support to residents living in University Housing at UO.
This includes:
- All UO Eugene campus residence halls
- Graduate Village
- Agate Apartments
- Spencer View Apartments
- Residents living in UO-Portland housing
Residential students at the Oregon Institute of Marine Biology (OIMB) and non-residents should contact the Technology Service Desk.
Services Provided
- Assistance with virus and spyware removal
- Assistance with device registration for game consoles, smart TVs, and smart home or IoT (Internet of Things) devices
- Assistance in solving problems regarding the UO network including outages, connectivity problems, etc.
- Removing peer to peer programs for file sharing violations
- Registering, configuring, and securing most wireless and wired devices
- Assistance connecting wireless devices to the UO networks
Services Not Provided
- Assistance with operating system errors or problems
- Setup, installation, problems with printers or other such peripheral devices
- Assistance to students not living in UO housing and non-housing faculty or staff (contact Information Services)
- Hardware repair
- House calls (unless prearranged with the university under the American With Disabilities Act)
ResNet Store
Supplies available for purchase from ResNet Services
ResNet offers residence supplies that are available to purchase.
Adapters
- USB-A to Ethernet adapter: $16
- USB-C to Ethernet adapter: $22
Ethernet Cables (Cat 5e)
- 6 ft. (2.1m): $6
- 20 ft. (6.1m): $8
In order to purchase equipment from the ResNet store, you must be a resident of the University Housing with a valid ID card. All charges will be applied to your student account. All equipment has a 30-day return policy unless otherwise stated.