Refreshing Your Zoom Account after a New License is Assigned

Does your account still say "Basic" after an upgrade?

Follow these step-by-step instructions to refresh your account and confirm your new Zoom license is in place.

Question

How can I tell if my Zoom account is licensed?

Solution

1. Visit the UO Zoom website 
2. Click Sign in
3. Click Profile
4. Scroll to the bottom of page
5. Click Sign Me Out From All Devices
6. Visit the UO Zoom website again 
7. Click Sign in
8. Sign in with SSO Shibboleth sign in with your Duck ID
9. Click Profile
10. Check License Type
11. You should now see Licensed

Additional resources

Still need help? Submit a ticket to the Zoom Support service page.