Adding a video file to an article

Summary

Learn how to insert a video file into a knowledge base article.

Body

Question

How do I add a video file to an article?

Solution

Adding a video to an article is a multi-step process and will depend upon a few conditions.

  1. Does the video clearly convey your message?
  2. Does the video have accurate captions? (Required for approval)
  3. Where is the video hosted? (YouTube, Vimeo, Microsoft Stream via SharePoint)
Please Note: Video files are not able to be hosted directly within the UO Service Portal. Please use a hosting service then embed the video in your article.

Conveying your message

Your video must align with the topic of your article.

  • Adding a video for its own sake is not always necessary.
  • Consider how the video would enhance the article, then ensure that is accessible to anyone who reads your article.
    • If there is audio in the video file, be sure that it is accurately captioned and transcribed.
    • For more information, see Video & Multimedia Guidelines (UO Digital Accessibility Community Canvas site).

Ensuring accuracy in subtitles or captions

YouTube, Vimeo, and Microsoft Stream in SharePoint all have the capacity to generate automatic subtitles for an uploaded video, however, you cannot rely on that feature alone to ensure accessibility.

On automated captions from UO Digital Accessibility:

Many video services and hosting platforms, like YouTube, can automatically generate captions. Unfortunately, while automated captioning is getting better, it's not totally accurate. The accuracy of automated captions is impacted by everything from microphone quality to a speaker's accent to how common the words used are. Automated captions are not good enough – for pre-recorded videos, they can be a helpful starting point, but need to be edited for accuracy and missing information (like non-speech sounds and speaker information) frequently needs to be added in.

For more information on captions compliance, see the Video & Multimedia Guidelines (UO Digital Accessibility Community Canvas site).

Uploading the video file to your article

Select the hosting service where your video resides.

Need help?

If you need assistance, see Knowledge Management Support or select the Request Help button on this page.

Details

Details

Article ID: 141052
Created
Fri 5/9/25 12:27 PM
Modified
Tue 9/1/26 3:43 PM