PaperCut-managed printer not printing in color

Overview 

The following steps should be used by USS technicians when a color print job is sent to FindMeColor print queue and the job prints in black and white.

Troubleshooting Steps

1. Verify the print job is being sent to print in color from the print source (i.e., Word, Photoshop, Acrobat, etc.) 
2. Check the toner levels in the printer or Xerox multi-function display (MFD)
   1. Physically check on the device
   2. Check the printer or device's supply levels in the DuckPrints Admin Portal
3. Verify in PaperCut Admin Portal that the job is being seen as a color job in PaperCut
   1. Search for the Duck ID who is trying to print
   2. Click on the user's job log
   3. Find the job and verify that the print job is color and not black and white
4. Contact EDM-Labs by submitting a ticket to Report a Computer Lab Problem
   1. Make sure to include the following in the ticket
      1. Duck ID trying to print
      2. Type of document (i.e., PDF, DOCX, PNG, JPG, etc.)
      3. Rough time estimate of when the job was sent
      4. If possible and the customer agrees, please try to include the file to see if we can replicate the issue