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TDNext/Technician Access

Service Description

To request technician access to be able to work on tickets in the UO Service Portal system, users must be granted technician access. Users who are simply submitting tickets with requests for assistance do not need technician access. Technician access is for UO IT employees.

Before requesting technician access, please complete the Code of Conduct here: https://forms.uoregon.edu/form/launch/uo-service-portal-technician-code-conduct

Click on the Request Help button for assistance with providing or removing access for technicians to work tickets in TDNext.

Available To

UO IT employees.

Requirements

User must have completed the Code of Conduct form before access will be provided. Visit https://forms.uoregon.edu/form/launch/uo-service-portal-technician-code-conduct

User must be in an IT unit that has been on-boarded to the service portal.

Accessing the Service

After access is granted, users can access TDNext technician interface by logging into https://service.uoregon.edu and clicking on their name and selecting TDNext.

Documentation

There's no additional documentation available.

Support Contact

Click on the Request Help button on this page

Service Levels

This is a hosted solution, subject to vendor scheduling.

To check the status of this service, go to status.uoregon.edu.

To report an outage, please use this Service Outage form.

Service Charges

There are no additional charges for the use of this service.

Service Provider

Information Services.

Aliases

TDX, team dynamix, teamdynamix, teamdynamics, dynamics, service portal, service.uoregon.edu, ticket system

Related Services

n/a