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Personal/Student Desktop and Devices

Service Description

The Technology Service Desk can assist you with the following: 

  • 3rd Party Applications: Adobe, Cyberduck, Office 365, One Drive, SPSS, Bootcamp, Time Machine, and more
  • Browser Support: Edge, Firefox, Google Chrome, Internet Explorer, and Safari
  • Email: Email quotas, IMAP/SMTP Configuration, Mailman, Mac Mail, Outlook, Proofpoint, Thunderbird, Webmail, Email Security and Phishing
  • Malware/Virus Removal: McAfee, TRON, Malwarebytes
  • Mobile Devices: Android, iOS
  • Networking: Wireless, Wired, Eduroam, and VPN
  • Operating Systems: Windows, Mac OSX, Bootcamp, and Parallels
  • Site License Software: ArcGIS, DuckWare Applications, JMP, LabVIEW, Mathematica, Matlab, McAfee VirusScan, SPSS, Shell, and Etc
  • Web Applications: DuckWeb Information, Qualtrics, pages.uoregon.edu, Shibboleth logins, UO Blogs, and Etc

Click on the Request Help button for assistance with your personal desktop and/or device.

Available To

Current UO affiliation

Requirements

If you visit the Technology Service Desk in-person, you may not leave your desktop or device unattended.

Accessing the Service

Click on the Request Help button.

Documentation

Additional contact information for the Technology Service Desk may be found here.

Support Contact

Click on the Request Help button on this page or call (541)346-HELP, Monday thru Friday 8:00am to 7:00pm (During the Summer Term the Technology Service Desk Help Line is only available from 8:00am to 5:00 pm)

Service Levels

The Technology Service Desk will respond to tickets within 24 hours.

Service Charges

There are no additional charges for using this service

Service Provider

Information Services

Aliases

TSD

Related Services

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