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Bomgar Remote Support

Service Description

Software that allows UO technicians to remotely connect to end-user systems to resolve problems or train customers. 

Click on the Request Help button for assistance with technician access to the Bomgar system.  If you need help and want someone to Bomgar with you to assist you, please search for your issue or use the Get Help service.

Available To

IT support staff and end-users

Requirements

For IT support staff, use of this service requires a UO IT professional who's a delegated Active Directory administrator to purchase a Bomgar license.

For the end-user, use requires interaction with a UO IT professional.

Accessing the Service

Visit https://rs.uoregon.edu/.

Documentation

There's no additional documentation available.

Support Contact

Click on the Request Help button on this page.

Service Levels

Standard maintenance work on Tuesdays between 5am and 7am.

To check the status of this service, go to status.uoregon.edu.

To report an outage, please use this Service Outage form.

Service Charges

One-time costs:

  • Perpetual license costs: $2183.85
  • Support/maintenance license: $499.17 (subsequent years are covered by Information Services)

Note: prices are subject to change.

Service Provider

Information Services

Aliases

rs.uoregon.edu

Related Services

n/a