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Bomgar Remote Support

Service Description

Software that allows UO IT technicians to remotely connect to end-user systems to resolve problems or train customers. Features include:

  • Screen sharing
  • Remote control (with user's permission)
  • Instant messaging and file sharing
  • Session recording

In addition, Bomgar provides an alternative to VPN for securely connecting to your workstation from elsewhere.

Click on the Request Help button for assistance with technician access to the Bomgar system.  If you need help and want someone to Bomgar with you to assist you, please search for your issue or use the Get Help service.

Available To

IT support staff and the end-users they support


For IT support staff, use of this service requires a UO IT professional who's a delegated Active Directory administrator and payment of the Service Charges noted below.

For the end-user, use requires interaction with a UO IT professional.

Accessing the Service



Visit our IT Professional Services knowledge base for all Bomgar-related how-to articles or see Related Articles located on the right of this page.

Support Contact

Click on the Request Help button on this page.

Service Levels

Standard maintenance window is Tuesdays between 5am and 7am.

To check the status of this service, go to

To report an outage, please use this Service Outage form.

Service Charges

One-time costs (through UO Information Services):

  • Perpetual license: $2183.85
    • Concurrent use by multiple technicians requires multiple licenses.
  • Support/maintenance license: $499.17
    • Subsequent years are covered by Information Services.

Note: Prices are subject to change.

Service Provider

Information Services


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