Getting Started with Two-Step Login (Duo)

Introduction

This page provides instructions for getting started with Duo, UO's two-step login service.

Please Note: Looking for info about the Duo update on February 28, 2024? Please see the FAQ, knowledge base category, or Around the O story about the Duo Universal Prompt.

Don't know what Duo does? Let the Duck explain:

How to Enroll in Duo

1) Choose which device(s) to register with Duo and have them available

  • For most people, this will include a smartphone.
  • All supported devices are described in detail in this related article.

2) Register your device(s)

For all types of phones and tablets:

  • When prompted, click the Start setup button to be guided through the process of registering your first device
  • You can then register additional devices by clicking the + Add another device link (recommended)

For hardware tokens:

Want a detailed step-by-step of how to register? We've got you covered!

3) It's that easy — You're enrolled!

When Duo goes into effect for your account, you'll start seeing prompts to confirm your identity with your device when accessing protected services.

4) Register a backup device (optional)

  • We recommend registering at least two devices so that you have a backup method in case your main device is unavailable.
  • The registration instructions are the same as above, with one exception: After your first device has been registered, you'll be required to complete the Duo prompt to change your Duo settings
  • Don't have a second device? If you're using the Duo Mobile app, it has a built in backup! You can write down passcodes and use them later, even if your device doesn't have service or isn't available.

More Information

Details

Article ID: 89166
Created
Fri 10/11/19 12:30 PM
Modified
Tue 2/27/24 12:51 PM

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