Question
I accidentally deleted something. How can I recover files in the Code42 app? (formerly Crashplan app)
Solution
Click the Code42 icon at the top of your screen (PC users – the icon can be found in the Taskbar at the bottom of your screen). If you do not see this icon, or are unsure whether or not your computer is equipped with the Code42 App, please visit the Desktop and Devices service page to request help.
Click the gear icon and select Open Code42 to launch the Code42 app. Sign in with your Duck ID and password.
From the dashboard, select Restore Files.
Click the magnifying glass to search by file name, or click a folder icon to search the contents of a folder.
You can use the Calendar function to narrow your search further. Deleted files are kept for one year.
When you've identified the file(s) you would like to restore, click the corresponding checkbox and choose Restore Files....
Select a location to save the file. Click Go to finish.
