TSD Service Access by Affiliation

Overview

This article is a list of services the Technology Service Desk provides and who they provide these services to.

Information

Legend Yes No Exc
Explanation Fully supported by the TSD Not supported at all by the TSD Supported by the TSD on an exception-basis

 

Technology Services Affiliation Eligibility
Service Faculty & Courtesy Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
Account Management                
Duck ID Claiming Yes Yes Yes Yes Yes Yes No No
Info on how to obtain access to Canvas and DuckWeb Yes Yes Yes Yes Yes Yes No No
Changing/Resetting Duck ID passwords Yes Yes Yes Yes Yes Yes Yes Yes
Enabling additional resources (Shell) Yes Yes Yes Yes Yes Yes Yes Exc
Enabling disabled accounts Yes Yes Yes Yes Yes Yes No No
Auto response messages (duckid.uoregon.edu/vacation) Yes Yes Yes Yes Yes Yes No No
Application Support  Faculty & Courtesy  Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
McAfee VirusScan Yes Yes Yes Yes Yes Yes Yes No
Microsoft Office Applications for Windows and Mac Yes Exc Yes Yes Yes Yes No No
Adobe Creative Suite Yes Exc Yes Yes Yes Yes No No
Qualtrics Yes Yes Yes Yes Yes Yes Exc No
Bootcamp/Parallels Yes Yes Yes Yes Yes Yes Exc No
                 
Microsoft Teams and IM clients Yes Exc Yes Yes Yes Yes Exc  No
Application Support, Installation and Configuration only Faculty & Courtesy  Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
Canvas (access only) Yes No Yes Yes Exc Yes Exc Emeritus by exception only
All Site-Licensed Software, e.g. O365, SPSS, etc. Yes Yes Yes Yes Yes Yes Exc No
Java Runtime for Internet Banner (inb.uoregon.edu) Yes Yes Yes Yes Yes Yes Exc No
Email/Mail Clients Faculty & Courtesy Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
Webmail Interfaces (Webmail, Gmail, Yahoo) Yes Exc Yes Yes Yes Yes Yes Yes
Exchange/UOmail Yes Exc Yes Yes Yes Yes Yes Yes
POP/IMAP Clients Yes Exc Yes Yes Yes Yes Yes Yes

Mailing Lists (MailMan)

Yes Exc Yes Yes Yes Yes Yes Yes
File Backup and Recovery Faculty & Courtesy  Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
Windows/Mac OSX reinstall with provided media Yes Yes Yes Yes Yes Yes Yes No
General information and assisting with data backups Yes Yes Yes Yes Yes Yes Yes No
Data migration Yes Yes Yes Yes Yes Student yes, student employee by exception only Exc No
Data recovery from raw HD Yes Yes Yes Yes Yes Student yes, student employee by exception only Exc No
First Level Network Support Faculty & Courtesy  Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
General connectivity issues Yes Exc Yes Yes Yes Yes Yes Yes
VPN installation and troubleshooting Yes Exc Yes Yes Yes Yes Exc No
UO Secure and Eduroam configuration and troubleshooting Yes Exc Yes Yes Yes Yes Exc No
uowireless and UO Guest configuration and troubleshooting Yes Exc Yes Yes Yes Yes Yes Yes
Connecting to UO Modem Yes Exc Yes Yes Yes Yes Yes Yes
Operating System Support Faculty & Courtesy  Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
Windows OS (7, 8.1, 10) Support Yes Yes Yes Yes Yes Yes Yes No
Mac OSX (10.9-Current) Support Yes Yes Yes Yes Yes Yes Yes No
iOS Devices Yes Yes Yes Yes Yes Yes Yes No
Android Devices Yes Yes Yes Yes Yes Yes Yes No
Scanning Services Faculty & Courtesy  Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
Scantron forms intake/education Yes Exc Yes Yes Exc Yes Exc No
Security Faculty & Courtesy  Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
Secunia PSI Yes Yes Yes Yes Yes Yes Exc No
Virus Removal Yes Yes Yes Yes Yes Yes Exc No
Malware Quarantines IS Security Yes IS Security No
P2P Quarantines  IS Security Yes IS Security No
Software Faculty & Courtesy  Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
Site License Intake & Review Processes/Renewals Yes Exc Yes Yes Yes Yes No No
Site License Distribution Yes Exc Yes Yes Yes Yes Exc No
Site Licensing questions and admin support Yes Yes Yes Yes Yes Yes Yes No
Scheduling Faculty & Courtesy  Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
EMS Faculty only No Yes Yes Yes Student employee only Yes Emeritus only
Ticketing System Faculty & Courtesy  Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
General assistance for how to use Service Portal Faculty yes, Courtesy by exception only No Exc Yes Yes Yes Yes No
First level application support and troubleshooting Faculty yes, Courtesy by exception only Yes Exc Yes No Student employee only No No
Queue creation Faculty yes, Courtesy by exception only No Exc Yes No No No No
Web Browsers Faculty & Courtesy  Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
Internet Explorer, Safari, Firefox, Google Chrome Yes Yes Yes Yes Yes Yes Yes

Included if needed to address an issue with another supported service.

Ex. updating Firefox to access Webmail  

Web hosting on Pages Yes Yes Yes Yes Yes Yes Yes
Uploading files to Pages Yes Yes Yes Yes Yes Yes Yes
Web Publishing Services Faculty & Courtesy  Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
UO Blogs admin Yes Yes Yes Yes Yes Yes Exc No
UO Blogs user support Yes Yes Yes Yes Yes Yes Exc No
Desktop Support Faculty & Courtesy  Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
Remote via BeyondTrust (formerly Bomgar) Yes Yes Yes Yes Yes Yes Yes No
File shares & permissions troubleshooting Yes Yes Yes Yes Yes Yes Yes No

Details

Article ID: 47980
Created
Wed 2/7/18 10:10 AM
Modified
Wed 8/28/19 1:08 PM