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Service Catalog Format

Service Description

<Description of the service including it's purpose, benefits, features, and options written for the end user to understand>

<Click on the Request Help button for assistance with <INSERT COMMON SERVICE REQUESTS HERE> >

Available To

<The constituents to which the service is available (e.g. faculty, staff, students, etc.)>


<Any prerequisites for using the service (e.g. approvals, training, request forms, etc.)>

<If the service doesn't have any prerequisites, include this statement instead: This service has no additional requirements.>

Accessing the Service

<Instructions for how to access the service (e.g. link to service URL)>


<Links to service documentation, policies, FAQs, etc.

If there isn't any documentation available, include this statement instead: There's no additional documentation available.>

Support Contact

<Instructions for requesting support>

<Can include general text such as: Click on the Request Help button on this page>

Service Levels

<Basic information about availability, maintenance windows, what users can expect from the service, etc. Also include this statement: "To check the status of this service, go to">

<If the service doesn't have any service levels, then just include this:

To check the status of this service, go to

To report an outage, please use this Service Outage form.>

Service Charges

<The cost to the end user or department to use the service>

<If the service doesn't have any service charges, include this statement: There are no additional charges for the use of this service.>

Service Provider

<The organization who is accountable for the delivery of the service>


<Other names for the service so that it can be found>

Related Services

<Links to other services in the service catalog that the reader might be interested in based on their interest in this service>


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Article ID: 29697
Wed 4/26/17 2:50 PM
Fri 9/1/17 9:09 AM