Use this service for technical assistance with EMU building systems. This includes support for building maintenance and monitoring systems as well as access and specialty systems (and others):
| Software |
| Traf-Sys (people counter) |
Lutron (lighting) |
| Siemens (building control) |
Keywatcher (key control) |
| Bee Cam |
Site Master(key management) |
| SMS-Vanderbilt (lock management) |
Schulmerich Carillon (bells) |
How to Create a Ticket
To request support click Create a Ticket (top right of the page) and provide the following required information.
- System/Application
- Description of your request
Availability and Access
Erb Memorial Union Staff Members with authorized access to facility systems.
- EMU facility management systems are available during business hours of the Erb Memorial Union. Excluding scheduled maintenance periods.
- Services are accessed in various ways. Client software is available on authorized systems.
You can expect a response within 6 business hours.
Questions
For additional questions or support, please submit a ticket using the Create a Ticket button.
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