Use this service to request support for office or departmental printing support including, but not limited to:
- Setting up a new printer or copier
- Problems with university owned printers
- Problems printing from your university-owned computer
- Copier code requests
- Supplies or service for an existing printer/copier
- Move existing printer/copier
How to Create a Ticket
To request support click Create a Ticket (top right of the page) and provide the following information:
- Building where the device is located
If you are setting up or changing a wired network/Ethernet connection for a printer, collect the following information for the selected option:
| Move an existing printer/copier to your buildings "UO Restricted" Network |
- Machine ID (if part of UO fleet or copiers/printers)
- Ethernet/MAC address of the device
- Desired host name
- Room number
- When you need the work completed
|
| Move an existing printer/copier WITHIN the building |
- Machine ID (if part of UO fleet or copiers/printers)
- Is there an available network jack?
- Index to be charged
- Jack number the device is moving from
- New room number
- When you need the work completed
|
| Move an existing printer/copier to a DIFFERENT building |
- Machine ID (if part of UO fleet or copiers/printers)
- Is there an available network jack?
- Ethernet/MAC address of the device
- Desired host name
- Index to be charged
- Jack number the device is moving from
- New room number
- When you need the work completed
|
| Departmental printer isn't printing as Expected |
- printer name
- DuckID of user
- Are other computers able to print
|
| LCB/SOJC PaperCut Support |
- PaperCut User Manager
- DuckID of user
- Explanation of issues
- PaperCut Departmental Account Issues
- Name of account
- Explanation of issues
- Bring your own device (BYOD) support
- What operating system are you using
- What virus software are you using?
- Explanation of any issues
|
Availability and Access
Faculty, staff or students using university-owned printers or having issues with printing from university-owned computers.
Office or departmental printing facilities vary from location to location. Office printing may include:
- A university-owned printer attached directly to your university-owned computer via a physical cable,
- A department shared printer that you access via a network connection, or
- A CTX managed fleet device such as a copier or printer.
- Copier Code request
Questions
If you have any additional questions view the Contact Technology Help page.
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