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An overview of call groups and call queues in Microsoft Teams.

Information regarding dialing local calls placed from campus lines and local calling prefixes.

Learn how to switch from a Zoom call to an incoming Teams call then return back to Zoom.

How do I use the dial pad in Teams calling? How do I make multiparty calls?

How do I set how calls interact with my Teams experience? Can I make call groups?

How can I prevent incoming Microsoft Teams calls from disturbing me?

Scenarios for calling through Microsoft Teams: calling a UO colleague, calling outside UO, and for someone calling you.

Mark Your Calls as Spam

Mark active or received calls as potential fraud or telemarketer calls.

Learn about whether to use Microsoft Teams to dial 911 for emergency calls and how to optimize 911 call routing if you do.

Learn some quick troubleshooting tips for call quality problems. Plus, learn about the Call Health panel in Teams.

An overview of settings related to notifications of incoming calls in Microsoft Teams.

Answers to frequently asked questions about the Teams calling service within Microsoft Teams.

How to place a call through Microsoft Teams.

How do I participate in a call queue?

Forwarding Calls

Learn how to forward calls using a Cisco IP Phone.

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