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Batch creation is a process that quickly creates blogs or adds users to an existing blog in batches of tens, hundreds, or thousands.

What are the steps needed to create an article from a ticket?

Overview of report creation in EMS.

This training is intended for UO employees who wish to contribute to university knowledge creation by designing and developing reports with greater complexity, or to work on enterprise level reports.

The University of Oregon offers students, faculty, and staff a variety of supported services for academic blogging, web publishing, and online collaboration. The purpose of these services is to foster creation and transfer of knowledge throughout the community of scholars, and advance the university’s mission of academic inquiry, learning, and service.

Tickets can be configured to implement a workflow, which is an orchestrated, repeatable pattern of activities that walk a ticket through initial creation to completion. This article describes the workflow process and technicians responsibility when they are assigned a workflow activity.

Additional users can be added to a blog. You might want to add a user if your blog is private and only visible to registered subscribers, yet you also would like to have others contribute content.

Adding additional users to your blog or site is great for collaboration purposes.

Cognos training for new or current users can be accomplished using our self-paced training guides. Specific help of Cognos is available remotely via MS Teams or Zoom meetings. Simply open an service ticket to start the process.

This article explains how to use Duo as a second-factor when authenticating into Shibboleth services.

This article is designed to guide instructors to support documentation for various software services that can be used for remote instruction and collaboration.

The style guide for knowledge base articles within the UO Service Portal along with links to supplemental style resources used at the university.

This article explains how to create an interactive Course Presentation in ANVILL on Canvas.

Instructions on how to create a new knowledge base article.

Learn more about the accessibility review of technology purchase processes.

An overview of user-managed and university-managed team folders with a comparison of their features and recommendations.