Body
Question
How do I use the dial pad in Teams calling? How do I make multiparty calls?
Information
Using the Teams dial pad: Initiating a call and During a call
The dial pad located from the Calls icon in Teams is used when initiating an outbound call.
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Acceptable entries include:
- First and last name for anyone internal to the university.
- If you do not know the correct spelling for someone, you may dial the UO Speech Directory at 541-346-1000 to speak the name of the person you would like to reach.
- Ten-digit phone number. A prefix is never required.
- Phone numbers can be entered by keyboard, mouse-clicks on the numbers of the dial pad, or numbers copied and pasted to the entry field.
- Websites that are enabled with click-to-dial will initiate a call via Microsoft Teams.
A dial pad will also be available from an active call. This dial pad will be used to respond to automated systems that require key inputs.
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If the active call includes an external caller, the dial pad icon will be located from the control bar. If the active call is Teams-to-Teams, the dial pad will be located from the three-dot more options menu.
Note: A dial pad will not be available in a multiparty call
Initiate a Multiparty Call
Click the participants icon to add another caller to an active call to initiate a multiparty call.
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- Type the name or ten-digit phone number in the field where it reads Invite someone or dial a number.
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- This will ring that caller and add them automatically to the active call when they answer the call.
Note: Calls are escalated to a meeting when another party is added to an active call. A dial pad will not be available during a multiparty call.