Voicemail Exchange/UOmail (Outlook) Integration

Overview

How the voicemail Exchange/UOmail integration functionality works and how to request the integration.

Information

Background

Our voicemail system has the ability to store your voice messages directly to your Exchange/UOmail email account. This feature is available upon request.

Precaution

When we transition your voicemail storage to Exchange/UOmail, you will lose any old voicemail messages, both read and unread.

What is the value to me? 

You probably already read and send email on a PC, smart phone or tablet. This enables you to receive voice messages on that same device as an email attachment. The feature enables users to read and handle voicemail without ever having to use a telephone. In fact, we have some voicemail users that do not have a UO telephone.

What if I already receive a copy of my messages via email via SMTP? 

You can keep this method if you like, however, the new method means you can delete a message once and it's really deleted. With the Exchange/UOmail integration, your email attachment is the only copy of your voicemail. The earlier SMTP integration created two copies, one in your email and one on the voicemail server. Deleting the email copy left the other copy sitting in your voicemail account.

What if I accidentally delete a message? 

Once integrated, your voicemail will behave just like your email. Handling would be same as if you accidentally deleted an email. That is, most Outlook users have a Trash folder which permits easy recovery.

What if I don't have an Exchange/UOmail account for email? 

We can set you up with the more basic SMTP voicemail receipt and switch you to Exchange/UOmail once your department is migrated. Please contact your local IT department to find out about migration schedules.

Notes

You should listen to and delete old voicemail messages before requesting the change. If you have one or a few important messages that you cannot lose, let us know so we can walk you through the process to copy the messages to your email before the migration to Exchange/UOmail.

Prerequisites

  • You need to have Exchange/UOmail email. If you do not know which email system you are using, the persons who initially set your email up should know. Failing that, there is little risk in asking for this feature. The worst case is that we end up telling you the email account isn't compatible with this feature. For example, IMAP email users cannot do Exchange/UOMail integration, however, they can be notified of voicemail via email. If you know you use IMAP, please don't request this feature, but feel free to ask us for the alternatives.
  • We need to know your mailbox number. Even if you don't have a UO Telephone, every mailbox has an associated number.
    • For example, 61234 (a.k.a. 541-346-1234). PDX users are something like 27777 (a.k.a. 503-412-7777).
  • We need to know your Duck ID (i.e. your email address).
  • We need to know your first and last name. The voicemail system normally uses the last name, first as the description for messages. In many cases, you already have a voicemail box, and we already have this information.
  • We prefer to know in advance if you've deleted old voicemail. Since enabling this feature removes your access to all old messages, we like it if you say in the request something like "I have already listened to and deleted old messages." We request this so we know it is safe to enable the feature.

OK, I'm Ready. Click Here to Request Voicemail Exchange/UOmail Integration.

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Details

Article ID: 73519
Created
Mon 3/11/19 9:04 AM
Modified
Mon 2/15/21 4:54 PM