Webmail: Using Advanced Features


This articles provides information on using Webmail's advanced features.

This article is for users that use UO Webmail system. If you are unsure of which system your account is currently on, see All About Email at UO to learn the difference.


Did you know? Webmail is 100% Unicode compliant, which means it is capable of handling messages written in non-English character sets. It also offers convenient searching and customization options.


The Contacts feature houses all of your e-mail contacts. It also allows you to add contacts, compose a message to selected contacts, delete, import, and export those contacts, as well as create groups to personally organize your contacts into discrete groups.

  • To create a new contact, click on Personal Addresses, then click the Create button towards the top right. To compose a message to one of your contacts, right-click the contact in your Personal Addresses and click on the Compose button.
  • To remove a contact, right-click on the contact and click Delete.
  • To import contacts, click on the Import button towards the top right. You will then be prompted to import from a vCard or CSV file. Click the Browse button, select the desired file, and then click Open. Then you can choose to import any group assignments within the imported contacts and you can select an option to replace your entire existing address book with the imported contacts. Once you are ready to import, click Import. This will import all of the contacts contained in the file. Beware that contacts consisting of only an email address will show up as null once imported. 
  • To export your contacts click the Export button. This will download the vCard file for your contacts. If prompted, click Save.
  • To view the information about the contact click on the contact, the information will be displayed in the right side of the screen.
  • To create a contact group in your address book, please consult the Webmail: How To Create a Group article. 

Organizing through color coding and other visual aids

  • Unread messages are shown in bold with a yellow dot.
  • If you flag a message, it's subject line is displayed in red.
    • To flag a message, find the email in your inbox and hover your mouse over the email to the right of the day and time the email was received, and a flag will appear. Click the flag icon to flag the message.
  • A black arrow next to a message indicates that you've replied to it.
  • A paper clip to the right of the message indicates that the message contains an attachment.
  • If you opt not to store deleted messages in the Trash folder, they are displayed with a line through them before they are purged.

Managing Messages

Selecting messages for more actions: If you want to move messages to another folder, print a message, or download a message, right click the message to open and select ⋯ More. This will give a menu to select actions.

Filtering Messages through Search/Filtering

Type keywords in the Filter box at the top of your inbox to display only those messages that match the criteria.

Editing HTML Features

When you compose a message in Webmail, the default editor type is plain text. For a much wider variety of formatting options, change the editor type to HTML by clicking the image icon in the grey bar above the body of the message. A toolbar of buttons will appear in this grey bar. You will recognize most of the buttons from your traditional word processing software applications.

  • Font style, alignment, bullet lists, size, font, color and more are available in HTML mode, as well as more advanced functions to insert HTML content.
  • You can create a link to a web page by typing some text, highlighting it, and then clicking the Insert/edit link button.
  • You can also insert custom characters, pictures or videos by clicking the corresponding buttons in the next panel.
  • If you want to edit the HTML of your message directly, click on the < > button, and that will bring up a second window that contains the source code of your message.

Sorting and List Options

Webmail has a quick way to change how messages are displayed. Locate and click on the Options button above your inbox.

You will get the following options for the currently selected folder of messages. Not only can you turn off columns (if you don't wish to display the message size, for example), but you also get quick access to change how messages are sorted.

list of sorting options, left is list columns, right is sorting columns, and the far right column is sorting options

Note: The From and To option under Sorting column will allow you to view a sender's name from in your Inbox and who your emails were to in your sent folder. 

Selecting E-mails

There are seven selection options available in the Select option:

  1. Selection
  2. All
  3. Current page
  4. Unread
  5. Flagged
  6. Invert
  7. None
Warning! Choosing All will select every message in that folder. Use the Current page selection unless you want to select all email is the selected folder.

Working with Threads

When working with e-mails that have multiple replies, you can quickly group all responses into one list by selecting the Threads option. Choose to expand all of the correspondence, only the unread messages, or collapse all of the messages in the threads drop-down menu.

Bottom Toolbar

Webmail has additional controls at the bottom of the message list window.

Navigating Pages

On the right of the bar you can navigate multiple pages of e-mails with a simple forward and back arrow. There is also the option to skip to the first and last pages, as well as an option to navigate to a specific page.

Finding Disk Usage Space

Displays the percentage of server space you are using. This is displayed at the lower left corner of the screen.


You can modify various options of Webmail by clicking the Settings icon on the left.

Under the Preferences tab, you can edit your your user interface, mailbox view and more. Special Folders lets you view which folders on the server are used to store messages for your Inbox, Sent, Junk and Trash.

The Folders tab allows you to select folders, display, as well as create and delete current ones.

The Identities tab manages which name is displayed when you send e-mail. If your name has changed or you prefer a nickname, this is where you would change those settings. You can also enter a signature (see below), which will be added automatically to each e-mail you send.

Adding a signature

You may add a signature to your account by clicking Settings on the left, followed by the Identities tab

  1. Locate and select your Display Name on the left
  2. Enter the desired text in the box on the right
  3. Complete this step by selecting Save
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Article ID: 68793
Tue 12/11/18 3:39 PM
Wed 1/5/22 12:12 PM

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