TSD Service Access by Affiliation

Overview

This article is a list of services the Technology Service Desk provides and who they provide these services to.

Information

Legend Yes No Only By Exception
Explanation Fully supported by the TSD. Not supported by the TSD. Supported by the TSD on an exception-basis.

 

Technology Services Affiliation Eligibility
Service Faculty & Courtesy Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
Account Management                
Duck ID Claiming Yes Yes Yes Yes Yes Yes No No
Info on how to obtain access to Canvas and DuckWeb Yes Yes Yes Yes Yes Yes No No
Changing/Resetting Duck ID passwords Yes Yes Yes Yes Yes Yes Yes Yes
Enabling additional resources (Shell) Yes Yes Yes Yes Yes Yes Yes Only By Exception
Enabling disabled accounts Yes Yes Yes Yes Yes Yes No No
Auto response messages (duckid.uoregon.edu/vacation) Yes Yes Yes Yes Yes Yes No No
Application Support  Faculty & Courtesy  Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
McAfee VirusScan Yes Yes Yes Yes Yes Yes Yes No
Microsoft Office Applications for Windows and Mac Yes Only By Exception Yes Yes Yes Yes No No
Adobe Creative Suite Yes Only By Exception Yes Yes Yes Yes No No
Qualtrics Yes Yes Yes Yes Yes Yes Only By Exception No
Bootcamp/Parallels Yes Yes Yes Yes Yes Yes Only By Exception No
Microsoft Teams and IM clients Yes Only By Exception Yes Yes Yes Yes Only By Exception No
Application Support, Installation and Configuration only Faculty & Courtesy  Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
Canvas (access only) Yes No Yes Yes Only By Exception Yes Only By Exception Emeritus by exception only
All Site-Licensed Software, e.g. O365, SPSS, etc. Yes Yes Yes Yes Yes Yes Only By Exception No
Java Runtime for Internet Banner (inb.uoregon.edu) Yes Yes Yes Yes Yes Yes Only By Exception No
Email/Mail Clients Faculty & Courtesy Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
Webmail Interfaces (Webmail, Gmail, Yahoo) Yes Only By Exception Yes Yes Yes Yes Yes Yes
Exchange/UOmail Yes Only By Exception Yes Yes Yes Yes Yes Yes
POP/IMAP Clients Yes Only By Exception Yes Yes Yes Yes Yes Yes

Mailing Lists (MailMan)

Yes Only By Exception Yes Yes Yes Yes Yes Yes
File Backup and Recovery Faculty & Courtesy  Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
Windows/Mac OSX reinstall with provided media Yes Yes Yes Yes Yes Yes Yes No
General information and assisting with data backups Yes Yes Yes Yes Yes Yes Yes No
Data migration Yes Yes Yes Yes Yes Student yes, student employee by exception only Only By Exception No
Data recovery from raw HD Yes Yes Yes Yes Yes Student yes, student employee by exception only Only By Exception No
First Level Network Support Faculty & Courtesy  Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
General connectivity issues Yes Only By Exception Yes Yes Yes Yes Yes Yes
VPN installation and troubleshooting Yes Only By Exception Yes Yes Yes Yes Only By Exception No
UO Secure and Eduroam configuration and troubleshooting Yes Only By Exception Yes Yes Yes Yes Only By Exception No
UO Guest configuration and troubleshooting Yes Only By Exception Yes Yes Yes Yes Yes Yes
Connecting to UO Modem Yes Only By Exception Yes Yes Yes Yes Yes Yes
Operating System Support Faculty & Courtesy  Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
Windows OS (7, 8.1, 10) Support Yes Yes Yes Yes Yes Yes Yes No
Mac OSX (10.9-Current) Support Yes Yes Yes Yes Yes Yes Yes No
iOS Devices Yes Yes Yes Yes Yes Yes Yes No
Android Devices Yes Yes Yes Yes Yes Yes Yes No
Security Faculty & Courtesy  Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
Secunia PSI Yes Yes Yes Yes Yes Yes Only By Exception No
Virus Removal Yes Yes Yes Yes Yes Yes Only By Exception No
Malware Quarantines No (IS Security) Yes No (IS Security) No
P2P Quarantines  No (IS Security) Yes No (IS Security) No
Software Faculty & Courtesy  Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
Site License Intake & Review Processes/Renewals Yes Only By Exception Yes Yes Yes Yes No No
Site License Distribution Yes Only By Exception Yes Yes Yes Yes Only By Exception No
Site Licensing questions and admin support Yes Yes Yes Yes Yes Yes Yes No
Scheduling Faculty & Courtesy  Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
EMS Faculty only No Yes Yes Yes Student employee only Yes Emeritus only
Ticketing System Faculty & Courtesy  Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
General assistance for how to use Service Portal Faculty yes, Courtesy by exception only No Only By Exception Yes Yes Yes Yes No
First level application support and troubleshooting Faculty yes, Courtesy by exception only Yes Only By Exception Yes No Student employee only No No
Queue creation Faculty yes, Courtesy by exception only No Only By Exception Yes No No No No
Web Browsers Faculty & Courtesy  Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
Internet Explorer, Safari, Firefox, Google Chrome Yes Yes Yes Yes Yes Yes Yes

Included if needed to address an issue with another supported service.

Ex. updating Firefox to access Webmail

Web hosting on Pages Yes Yes Yes Yes Yes Yes Yes
Uploading files to Pages Yes Yes Yes Yes Yes Yes Yes
Web Publishing Services Faculty & Courtesy  Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
UO Blogs admin Yes Yes Yes Yes Yes Yes Only By Exception No
UO Blogs user support Yes Yes Yes Yes Yes Yes Only By Exception No
Desktop Support Faculty & Courtesy  Associate GTF Staff Temp Student & Student Employee Emeritus (Active) Emeritus & Retired
Remote via BeyondTrust (formerly Bomgar) Yes Yes Yes Yes Yes Yes Yes No
File shares & permissions troubleshooting Yes Yes Yes Yes Yes Yes Yes No

Details

Article ID: 47980
Created
Wed 2/7/18 10:10 AM
Modified
Fri 10/21/22 4:25 PM

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The User Support Services (USS)–Technology Service Desk, also known as the Tech Desk or TSD, is committed to supporting UO-affiliated students, faculty, and staff with their computing needs.