User Support Services - Administrative

Overview

The User Support Services (USS) - Administrative Department Support team (USS-Admin), under Information Services, will handle support service requests from the university's administrative units.  

We have provided links to common services and information on how to request help from us below.

Information

Departments We Serve

USS - Administrative Departments

How to Request Help

The USS-Admin team does not currently provide walk up support via a service desk location. 

Telephone support is available Monday through Friday, 8:00 a.m. to 5:00 p.m.

• 541-346-1130

For the most common services, please choose one of the links below. Each of these links will direct you to a service page describing the service we provide along with a link on that page to submitting a service request:

• Faculty and Staff Support Page
• Help with your Computer
• Help with Software
• Help with Printers and Copiers
• Email or Calendaring Support
• Shared Folder and Drive Support
• Purchasing Support
• Mapped Network File Shares (J drive, P drive, etc.)
• Dropbox Support
• Banner and AppWorx Support
• Four Winds Digital Display Support
• My issue is not listed here. What do I do?

Support for Working Remotely

Support options for faculty, staff, and student employees for remote working and classes:

• Remote Technology at the UO
• Home Internet Options: Inexpensive Internet options for students and employees
• Microsoft Teams
• Zoom Support (Video Conferencing)
• UO VPN Support
• Video Conferencing Tips

Tips and Tricks for requesting help via the UO Service Portal:

• Tip #1: On the service portal home page, click the green View My Tickets button to view your open tickets.
• Tip #2: You can save the services you use frequently by clicking Add to Favorites.
• Tip #3: Bookmark this page for future reference. 

USS-Admin IT Staff

• Sara Stubbs, Associate Director of USS-Admin
  541-346-8023 | saras@uoregon.edu
• Mike Orr, Manager
  541-346-1130 | mjorr@uoregon.edu
• Michael DeTie, Manager
  541-346-5251 | mdetie@uoregon.edu
• Dave Roberts, Systems Administrator
  541-346-6412 | davidr@uoregon.edu
• Jyllian Martini, Systems Administrator
  541-346-9713 | jyllianm@uoregon.edu
• Chris Gardner,  Information Technology Consultant
  541-346-4073 | cgardner@uoregon.edu
• Sam Chen, Information Technology Consultant
  541-346-2929 | schen@uoregon.edu
• Michael Clark, Information Technology Consultant
  541-346-2030 | mlclark@uoregon.edu
• Blu Diaz, Information Technology Consultant
  541-346-2493 | bludiaz@uoregon.edu
• Corey Swift, Information Technology Consultant
  541-346-2030 | cswift@uoregon.edu
• Riley Langdon-Callahan, Information Technology Consultant
  541-346 -     | rlangdon@uoregon.edu
• Nick Friesen, Information Technology Consultant
  541-346 -     | nfriesen@uoregon.edu