Policies & FAQs



  • All on-campus requests must be submitted 10 business days before the event to be considered.  

  • All off-campus requests must be submitted 14 business days before the event to be considered. 

  • All services for UO CRN courses are free of charge. 

  • Last-minute requests and rush work are not guaranteed - additional charges may apply to non-CRN work (does not apply to broadcast feeds.)


Fees & Charges:

Please review our current Rates & Fees 

  • All events cancelled for any reason within 24 hours of the event start time will be charged a minimum one-hour service charge.  

  • We will do our best to deliver your video within 7 business days – rush requests are reviewed on a case by case basis and will incur a 100% surcharge. 

  • Weekend and holiday requests are reviewed on a case by case basis and if approved are billed at time and a half.  

  • The UO reserves the right to refuse services. 

  • We cannot accommodate student requests for classroom recordings; for student accommodations, please contact the UO Accessibility Education Center.


Frequently Asked Questions:

How does the video production process work?

The process may vary depending on the type of video production you're imagining but all productions follow roughly the same steps: 

  1. Designing the production: In this phase the client along with the IS Media Services Team identifies the parameters of the production. The more obvious details are when and where but this also involves determining the format of the presentation or event. It's important for your video production team to know the "run of show" as well as the content that is to be shared, if any. Will there be audience question and answer at any point? How many people are presenting? Are they presenting PowerPoint, video, audio, etc.? 

  2. Estimate: At this stage the video production team is confident enough in the basic details that we can provide you with an estimate of the cost of your production. 

  3. Pre-production: This is preparation leading up to the production. It includes activities such as pre-production meetings, getting presenter/talent release forms signed and passing along camera-friendly clothing tips, exchanging day of production contact lists. 

  4. Production: The day or days of production. 

  5. Post-production: All the magic that happens once the recording is complete. This includes video and audio editing, insertion of title graphics, captioning and posting the final version of the video to the UO Media Channel and ISMS YouTube, and delivering a digital copy of the video to the client. 


What's the difference between a video conference and a live stream?

  • A video conference is/can be interactive with the audience or other remote guests. 
  • A live stream is one way, similar to live television and is hosted on our YouTube Channel


Do I need captions?

"The University of Oregon conforms to the Web Content Accessibility Guidelines (WCAG) 2.0 AA. The WCAG 2.0 standards require all videos to be captioned by a person, versus relying solely on automated captions.  

It is the responsibility of each department to ensure that their videos are properly captioned. You can either do it yourself, or outsource it to a third party. 

Captioning can be a time-consuming process, and we understand the difficulty in making sure all videos are captioned. Prioritize adding captions to media if: 

  • It is used in a highly publicized or visible event or location. 

  • You have students or audience members with known disabilities that benefit from the use of captions. 

You also must be able to promptly add captions in response to a request for captioning." –Accessible Videos Overview


Do I need to coordinate with anyone else on campus?

The answer is, maybe. Depending on what room you record in, if you're planning on recording a live event or presentation, it is important to understand that the IS Media Services Team may not be able to provide enough microphones or audio mixing in the room for your event. UO Event Services, however, provides this service and others, including event management and coordination. Be sure to check with us during pre-production to see if you should schedule an audio operator with Event Services for your live event. 


Where should I schedule my event or recording?

The location varies depending on your needs but many clients look to schedule presentations and lectures in large campus classrooms.  

Several of these classrooms are already outfitted with an in-room video production system. We like using these rooms because it helps ensure reliability and quality and keeps costs down for our clients. 

Note: We are currently refreshing our control rooms to provide the best services possible to campus. Therefore, the availability of certain control rooms will be limited. Please contact us for updates on availability.

Do you have any camera-friendly clothing tips?

  • Don't wear solid white 

  • Don't wear clothing with small repeating patterns or stripes 

  • Wear an outfit with moderate color contrast 

  • Keep necklace and earring sizes to a minimum to avoid introducing unwanted audio. 


What is required for video conferencing?

  • Desktop or Laptop Computer 

  • Webcam or built in computer camera

  • Speaker or Headphones 

  • Microphone or built in computer microphone

  • Ethernet (wired) internet connection - STRONGLY RECOMMENDED 


To request our services:

Please click here.

For pricing information:

Please click here. (All services for UO CRN courses are free of charge.)


Contact us by phone or email:


Article ID: 110011
Mon 6/15/20 11:45 AM
Mon 10/11/21 11:48 AM