Duo Mobile registration guide for Android

Introduction

Using the Duo Mobile app is the preferred method of interacting with Duo Security for two-step login.

This article contains instructions on how to download, install, and register the Duo Mobile app on an Android device.

Instructions

Install the Duo Mobile app on your Android device

  1. On your Android phone or tablet open the Google Play store app
    Duo Mobile in the Google Play Store
     
  2. In the Google Play store, search for Duo Mobile
  3. Press Install to download the Duo Mobile app
  4. Verify the app is installed

Register your Android device with Duo

  1. Open your preferred browser on your desktop or laptop computer
  2. Navigate to any Duo protected service (ie, UO Service Portal, Canvas, UOmail, etc)
  3. Log in with your Duck ID and password
  4. Click Start Setup
  5. Choose Mobile phone
    What type of device are you adding? screen with Mobile phone option selected

     
  6. You will be prompted to choose what type of mobile device you are registering.
  7. Choose Android
    What type of phone screen with Android selected

     
  8. Click Continue
  9. Type your mobile phone number into the provided field
    Enter your phone number field
     
  10. Click Continue
  11. You will now see a QR code on your screen
    Activate Duo Mobile screen (with QR code)
     
  12. On your Android device open the Duo Mobile app
    Welcome to Duo Mobile screen

     
  13. Press Get Started
  14. Aim the camera at the QR code, and it will automatically scan it
    Android Camera scanning QR code to register
     
  15. On your computer, you should see a message confirming that your device has been registered.
  16. You can now use your Android device to log in using the two-step login process.
     

Using your Android device for Two-Step Login

When you log in to protected UO services, you will be prompted to select an authentication method.
Duo authentication screen with Push, Call Me, and Passcode options available.

  • Send Me a Push will send a notification to your Android device through Duo Mobile app. This is the easiest method for authentication. Just tap Approve to login.
  • Call Me will call the mobile number you have registered for the device. You will be prompted to approve the request by pressing 1 or to report fraud by pressing 9.
  • Enter a Passcode requires that you open the Duo Mobile app and press on your University of Oregon account to reveal the six-digit passcode.

Details

Article ID: 107812
Created
Fri 5/15/20 10:01 AM
Modified
Mon 2/5/24 2:34 PM