Going Remote FAQ


This article addresses frequently asked questions about working remotely. For advice on working remotely, see Going Remote.

Remote Instruction

What software should I use to teach remotely?

Please see Spring Term Remote Instruction for a comprehensive list of recommended tools, actions, and solutions.

With students working remotely, how will they access specialized software that is used in some courses?

University IT staff are working now to address situations where students need access specialized software.

Information Services, in conjunction with Adobe, has made Adobe Creative Suite available to all UO students at no charge through May 31, 2020 (effective March 23, 2020). See Adobe Creative Cloud for Students for more detail. 

Solutions on how students can access other specialized software beyond Adobe Creative Cloud are getting tested this week. See Campus Virtual Lab for more information.


What services, software, and websites require VPN?

VPN is required for Banner, file shares provided by departments or Information Services, DuckDocs (both OnBase and Perceptive), campus GIS, and some UO Library resources such as journal articles and other electronic resources. (For more information, visit the Off-Campus Access to Electronic Resources page.) VPN is not required to submit grades, or to access Canvas, UO email, DuckWeb, Microsoft Teams, OneDrive, Office 365, Zoom, and most other UO services. See Connecting to UO VPN for more details.

Are there capacity limits to VPN?  

VPN capacity and throughput for UO VPN users was expanded greatly on Tuesday, March 17 at 9:00pm PDT. This upgrade increased both the number of users and bandwidth tenfold, which should meet current and projected VPN needs for the University of Oregon.


How do I connect to Banner if I am working remotely?

If you already have Banner access, connect to UO VPN, go to Banner (https://banner.uoregon.edu), and log in. No additional software or steps are required.

Telephones and Voicemail

Can I forward my office telephone to a mobile device so faculty and staff will not have to use their personal cell numbers for professional calls?

Yes, you can set up your office phone to forward calls to a cell phone. See Quick Guide to Telecomm Services for more information.

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Article ID: 102236
Thu 3/19/20 3:31 PM
Fri 5/15/20 12:32 PM